Frequently Asked Questions

1. How long does delivery take?

Orders are typically delivered within 2–5 working days, depending on your location in Pakistan.

2. Do you offer Cash on Delivery?

Yes! Cash on Delivery (COD) is available across Pakistan. You can pay for your order when it arrives at your doorstep.

3. How can I place an order?

Simply select your favourite product, click Add to Cart or Buy Now, enter your details, and place your order. Our team will process your order as soon as possible.

4. Can I change or cancel my order?

If your order has not been dispatched yet, contact us as soon as possible and we will do our best to assist you.

5. How can I track my order?

Once your order has been dispatched, tracking information will be provided when available.

6. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order. Our support team will review the issue and help resolve it.

7. Do you offer returns or exchanges?

Yes, returns or exchanges may be available according to our Return & Exchange Policy. Please review our policy page for complete details and eligibility.

8. Are your product images accurate?

We make every effort to display our products accurately. However, slight differences in colour or appearance may occur depending on your screen or product packaging.

9. How can I contact NOVAORA?

You can contact us through our Contact Us page or reach out through our official support channels. We will be happy to assist you.

10. Where do you deliver?

We currently deliver across Pakistan.